TREATING CUSTOMERS FAIRLY
TCF is a fundamental part of how Financial operates in today´s financial services environment. It is a system to ensure the best practice is always followed and systems are revised and reviewed to check, maintain and improve this. It is also a system to help firms avoid costly and damaging complaints.
- Give the Customer what they have paid for
- Do not take Advantage of the Customer
- Offer the customer the most suitable product you can
- Do your best to resolve mistakes as quickly as possible
- Show flexibility, Empathy and Consideration towards Customers
- Exhibit Clarity in all Customer dealings
